Warranty Policies For Land Mobile Radio Equipment
Vertex/Standard products are warranted to be free from manufacturing defects and workmanship. The warranty for NEW LAND MOBILE EQUIPMENT is as follows:
(Radios only) Mainframes – Three (3) years
VX-130 Series Radios – Two (2) year warranty
All other accessories – One (1) year – this includes batteries, headsets, antennas, etc.
Warranty Repairs Provided by Vertex Standard
1. For Vertex Standard to repair a defective unit, the dealer or customer (end user) returning items for repair must pay the cost of shipping. Vertex Standard will repair the unit free of charge and will pay for the return shipping. If expedited shipping method is requested, the dealer or the customer making the request will pay additional shipping cost.
2. When returning items of warranty repair please include a note describing the failure of and a copy of the purchase invoice. Be certain to include the name and number of the person to contact in regards to the repair.
3. Equipment sent in for repair, which is beyond its new equipment warranty period, will have a 30 days repair warranty.
4. In the event that examination by our Service Department discloses that the radio has been abused by the user, modified other than Vertex Standard modification, connected to reverse polarity, or in any way found to be a failure other than normal working conditions, the radio will be deemed, OUT OF WARRANTY. It will be returned as is to the dealer or repaired at factory rates in effect at the time the dealer requested.
5. Lightning damage is not covered by warranty.
6. Warranty service will not be honored or provided for Vertex Standard products purchased outside the United States.
